Privacy Policy

 Emory Naturopathic Clinic Ltd (“we”, “our”, or “the Clinic”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Services, or interact with us in person.

If you have questions or need further assistance, contact us at: info@emoryclinics.com | 0550037005 / 0503582220

1. Information We Collect

We may collect personal and non-personal information through various means, including when you use our Services, contact us, or visit our website.

Personal Identification Information
Name, date of birth, gender
postal address, email address, phone number
health information you provide to us (e.g., medical history, medications, symptoms, allergies)
insurance details (if applicable)

Health and Wellness Information
Naturopathic assessments,  integrative care, including aesthetic/skincare, dental, and whole health care, treatment plans, notes, and records of consultations (in-person, telehealth)

Payment and Transaction Information
Payment method details (processed by third-party payment processors)
billing address, invoices, billing history

Technical Information
IP address, device information, browser type
log data, cookies, and similar technologies (see below)

Communications
Messages, emails, inquiries, and survey responses

2. How We Collect Information

Directly from you: when you provide health information during bookings or consultations.
Through your use of our Services: during telehealth sessions, portal access, or product purchases.
Automatically: via cookies and similar technologies to analyze site usage and improve our Services.
From third parties: referrals from other healthcare providers (with your consent), or publicly available sources as permitted by law.

3. How We Use Your Information

We use your information to:
Provide and manage naturopathic consultations, treatments, and follow-ups
Create and maintain your medical records
Communicate about appointments, cancellations, and updates
Process payments and manage billing
Personalize your care and improve Service quality
Ensure safety, quality, and regulatory compliance
Provide you with information about products, services, and promotions (you may opt out)
Conduct internal research, quality improvement, and reporting (de-identified where possible)

4. Legal Bases for Processing (where applicable)

To perform our contract with you (e.g., provide Services)
Your consent (where required)
Compliance with legal obligations
Legitimate interests (e.g., improving Services, fraud prevention)
Protecting vital interests (where necessary)

5. Sharing Your Information

We may share your information with:
Healthcare providers involved in your care (within the Clinic or with your consent)
Third-party service providers (e.g., payment processors, scheduling platforms, IT services) under confidentiality agreements
Regulatory or law enforcement authorities, as required by law
Business transfers (e.g., in the event of a merger or sale), with appropriate protections
Aggregated or de-identified data for research or quality improvement

6. International Transfers

If you are located outside our country, your information may be transferred to and stored in other jurisdictions. We will ensure appropriate safeguards are in place in accordance with applicable data protection laws.

7. Data Retention

We retain your personal and health information for as long as necessary to provide Services and comply with legal obligations. We may keep anonymized data for research and quality improvement purposes.

8. Your Rights

Depending on your jurisdiction, you may have rights including:
Access to your personal data
Correction of inaccurate data
Deletion of data (subject to legal or contractual retention)
Restriction of processing
Data portability
Object to processing or automated decision-making
Withdraw consent (where applicable)

To exercise rights, contact us at info@emoryclinics.com. Some requests may be subject to fees or legal exemptions.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.
Access to health data is restricted to authorized personnel with a legitimate need.
We require contractors to protect information and comply with applicable privacy laws.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze site usage and enhance user experience.
You can manage cookies via your browser settings. Some features may not function properly if cookies are disabled.

11. Marketing and Communications

We may contact you with news, promotions, or information about services.
You can opt out of marketing communications at any time via unsubscribe links or by contacting us.

12. Children’s Privacy

Our Services are not directed at children, and we do not knowingly collect personal information from children under the applicable age.

13. Do Not Track Signals

We currently do not respond to Do Not Track signals, and we collect information as described in this policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes and updates from time to time.

15. Contact Information

Emory Naturopathic Clinic Ltd
Mailing Address: P. O. Box MD45, Madina-Accra, Ghana
Email: info@emoryclinics.com
Phone: 0550037005 / 0503582220
Website: www.emoryclinics.com